Frequently Asked Questions
Shipping & Delivery
Once we've dispatched your order, you will receive a shipping confirmation email with your Australia Post tracking number.
Yes. The shipping cost for international orders is $25AUD and for New Zealand orders is $15AUD. Please note, this excludes Australian Goods & Service Tax and do not include relevant overseas customs, duties, foreign taxes, or other fees which may be imposed, and this is the customer’s responsibility. Please check with your local customs office for further information.
No, unfortunately we are unable to make amendments to orders once placed due to the volume of orders we process daily. Please ensure you review your order carefully before confirming at checkout. Claris the Mouse Fashion cannot be held responsible for any incorrect information entered by the customer.
Yes, you can purchase gift cards here. These are redeemable only online at https://claristhemousefashion.com/ and cannot be redeemed at any other third-party store.
If the product you have received is incorrect or faulty, please email us at email@example.com .
Please email our customer service team at firstname.lastname@example.org . Please note the customer service team operates Monday through Friday, 9am-5pm, from Melbourne Australia.
Please refer to our Returns section here . Please note we only accept returns for refunds. Products sealed for hygiene reasons are not eligible for return, including headbands, lip gloss, jewerly and beaty products. You may return an item up until 14 days from the date of purchase. The only case in which we accept exchanges is if the item is faulty or incorrect, in which case please email us at email@example.com .
No, items that are sold during seasonal sales are not eligible for return.